Questions-To-Ask
Before Meetings?
What is the Problem at hand ?
What is the expectation from me and the meeting as a whole ?
What are some of the blockers, if any
Are there assumptions or observations you should be aware of before going into the meeting?
During Incidents
What is the error
When did the incident got first reported
how many customers impacted
the impact is internal or external
What components or services are impacted
Did we reach out developers owning the application ?
What are our options to restore service ?
Post Incident
Do we know what triggered the problem
Are there symptoms that we can alert on
Change Requests
What is changing ?
What is triggering a change ?
Impact of change is isolated or does affect more than 1 service
Do we have all the necessary approvals ?
Do we need to send out communication ?
Will app be accessible During the change or down ?
Do we have
Required ports opened in network
Proxy configurations in place
IPs whitelisted
Database tables created
Database users created
Database index created
Kafka topics created
Alert rules setup
Logging levels tuned
Is this high traffic application
Known Observations/Bugs ?
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